AT&T Predatory Practices Aggravate ConsumersPublished by Fred • April 1st, 2008 RSS News Feed
The consumerist is a great website that often shares stories by people like you and me who struggle with corporate policies that are meant to put the squeeze on the little guy. Corporate motivations have one thought in mind, profit! One particular customer had a chat with customer service and was informed that collection agencies are informed a mere 10 days after the original bail is mailed if payment is not received.
Factoring in two or three days for the bill to arrive, two or three days for the check to get back to AT&T, and a Sunday or two, that leaves three to five days for customers to pay their bills before the angry letters and phone calls begin.
In the age of the Internet, this may seem reasonable because payments should be in on or around the due date, except the problem in this case is that notices of late payment or non-receipt come only a few days before collection harassment officials are notified.